Do you have concerns about receiving Southwest flight delay compensation? Airlines may cancel or postpone a flight due to bad weather or technical problems. However, in order to maintain customer rights, these airlines abide by rules that require them to compensate their customers for such cancellations or delays. For instance, Southwest Airlines, based in Dallas, has a procedure it follows in the event of unplanned flight delays. Travelers have a variety of helpful choices available to them here, including the ability to rebook a flight.